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Questions and answersStraight answers, nearly 50 years in the making.

Elevator emergency phones, POTS line replacement, TELMOVE Hosted PBX, legacy phone systems and service. If your question is not here, call (800) TEL-MOVE.

Elevator emergency phones

How much does TELMOVE elevator phone line service cost?

$59.99 per line per month plus local sales tax, with no up-front cost for equipment or installation and no other surcharges or fees. The price is locked for a 60-month term that auto-renews at the same price. Optional cellular internet is $59.99 per location per month plus tax. Full pricing and terms.

What is included in the line service?

The complete job: we connect each elevator on its existing wiring and existing phone, program the phone, test and verify the location with the emergency call center, monitor every line in the TELMOVE portal, call into and out of the elevator for remote testing, and provide call records for the previous 6 months on request.

What if our elevator phone is broken?

We troubleshoot the phone, line and wiring and fix what failed. A defective phone can be replaced with a new TELMOVE TECS-A+ for $49.99 per month plus tax, with no up-front cost and a full parts and labor warranty. Elevator phone repair.

What is the difference between TECS-A+ and TECS-V?

TECS-A+ is a line-powered, hands-free voice elevator phone for like-for-like replacements. TECS-V adds a text display, YES / NO buttons and video for passengers who are deaf, hard of hearing or non-verbal, and is designed to meet ASME A17.1-2019 Section 2.27 and CBC 3001.2. TECS-V is accepting pre-orders; contact TELMOVE for pricing.

Which elevator code applies to my building?

It depends on where the building is, which code edition the jurisdiction has adopted and the scope of the work. Ask us and we will help you check with your authority having jurisdiction. Elevator emergency phone requirements explained.

Do you work with elevator service companies?

Yes. Many elevator service companies already refer and subcontract elevator phone work to TELMOVE, and contractors can buy TECS-A+ for their own jobs. Call (800) TEL-MOVE for contractor terms.

POTS line replacement

What is a POTS line?

POTS means plain old telephone service: a copper analog phone line. Many buildings still use them for elevator phones, fire and burglar alarm panels, fax machines, gates and call boxes.

Why are POTS lines being replaced?

Carriers are retiring copper networks area by area and raising prices on the lines that remain. Devices on those lines need a new service before the copper is cut.

Can you replace the lines for our fire alarm panel?

We inventory alarm panel lines and coordinate with your alarm and monitoring company on the communication path they require before any line is moved. Requirements vary by jurisdiction and monitoring company. Fire alarm lines.

What if there is no internet at the building?

A single TELMOVE cellular connection can carry up to 48 analog lines.

TELMOVE Hosted PBX and business phones

What is TELMOVE Hosted PBX?

A cloud business phone system: desk phones, cordless and conference phones, mobile and desktop apps, auto attendant, ring groups, call queues, voicemail to email and call recording, installed and supported by TELMOVE. Hosted PBX.

Can we keep our phone numbers?

Yes. We port your local and toll-free numbers and schedule the cutover so callers never notice.

We have an older PBX. Do we have to replace it?

Not necessarily. We repair and support legacy PBX and key systems of all major brands, and can often connect them to current carrier services when copper lines or PRIs go away. Legacy phone system repair.

Do you install phone systems in our state?

Yes. TELMOVE sells, installs and supports business phone systems nationwide, on site or remotely.

Service and support

How do I get service?

Call the TELMOVE hotline, (800) TEL-MOVE ((800) 835-6683), answered 24/7/365, email service@TELMOVE.com, or use the contact form. Customers can also schedule service in the customer portal.

How long has TELMOVE been in business?

Nearly 50 years in telecommunications. TELMOVE was founded by David Cook, who began his career as an AT&T PBX systems technician. About TELMOVE.

Which brands do you support?

All major brands of business phone systems, legacy and VoIP, plus internet from every provider and low voltage systems of all kinds.

One call does it

Tell us what you have. We will tell you what it should cost.